FAQs

HOW DO I PLACE AN ORDER ON kohinoorjewellers.com/

Ordering on kohinoorjewellers.com is easy and safe. Once you have found the item you would like to purchase, click on the “ADD TO Quote” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process. Alternatively you may also order over the phone, by calling +91-562-2230027.

1) IS IT SAFE TO ORDER ON kohinoorjewellers.com/

Absolutely yes it is safe to order on kohinoorjewellers.com/. We use industry-standard encryption /firewall/ssl technologies when transferring and receiving customer data exchanged with our site server.

2) CAN I SHIP MY ORDER TO AN INTERNATIONAL LOCATION?

Yes, you can place your order to international locations currently we are offering e-commerce services to USA, Canada, Japan and Australia. In Europe, UK, Austria, Belgium, France, Germany, Ireland, Italy, the Netherlands and Spain .

3) WHAT IF I NEED EXTRA HELP OR ADVICE ABOUT MY PURCHASE?

Colored Stone Consultations
For assistance with rings, please call +91-562-2230027, 2230028, 2230029; or, you may request to speak with one of our Colour Stone experts via kohinoorjewellers.com/. As a complimentary service, a Kohinoor Jewelers representative will contact you to answer any questions that you may have or schedule an in-store appointment.
Shopping Consultations
If you require assistance with online purchase, we offer please drop your email at mail@kohinoorjewellers.com, One of our consultants will contact you within 48 hours.

4) HOW CAN I MAKE RETURNS OR EXCHANGES?

Customized (including personalized/engraved products) Jewellery is not eligible for a Money back, 30 Day Exchange or Buyback. Only Life Time Exchange Policy applies. Once your returned item is received our Quality Assurance department will review the returned item. Any item that shows the sign of wear or have been altered, resized (by a Jeweller other than the company), or damaged cannot be accepted for 30 days money back. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all exchange within the 30 Day Money Back period. In case the customer cannot produce the original certificate, the company will send the colour stone/jewellery to the Lab for recertification. The shipping and certification cost shall be borne by the customer. The money back amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the Buyback/exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.In case of a refund on 30 days Moneyback, payment of the refund amount shall be done by the way of an online bank transfer to the customer`s bank account within the 10 days of receipt of product. If the mode of the payment is through online debit/credit cards/net banking, the refund will be processed by reversal of the previous transaction.In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchase .The prevailing market value will be determined by the company. For all Buy-Back transactions, Value added tax at the applicable rate shall be collected from the Buy-Back value. The prevailing rate is 1%.