1) Customized (including personalized/engraved products) Jewellery is not eligible for a Moneyback,30 Day Exchange or BuyBack.Only Life Time Exchange Policy applies.
2)Once your returned item is received our Quality Assurance department will review the returned item.
3)Any item that shows the sign of wear or have been altered,resized(by a Jeweller other than the company), or damaged cannot be accepted for 30 days money back.
4) Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all exchange within the 30 Day Money Back period.
5)In case the customer cannot produce the original certificate, the company will send the colour stone/jewellery to the Lab for recertification. The shipping and certification cost shall be borne by the customer.
6)The money back amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
7)In case, any Coupon, Discount or Promo Codes were used during the original purchase, the Buyback/exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
8)In case of a refund on 30 days Moneyback,payment of the refund amount shall be done by the way of an online bank transfer to the customer`s bank account within the 10 days of receipt of product. If the mode of the payment is through online debit/credit cards/net banking, the refund will be processed by reversal of the previous transaction.
9)In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchase
10)The prevailing market value will be determined by the company.
11)For all Buy-Back transactions, Value added tax at the applicable rate shall be collected from the Buy-Back value. The prevailing rate is 1%.
For Kohinoor Jewellers